Dear Jetstar Customer Feedback Form

My flight from Singapore to AKL on 15 Nov 2011 was cancelled with NO NOTIFICATION sent out to me. I was informed about this cancellation BY MYSELF.
This is a severe inconvenience for me because
1. I have a paid, non-refundable ticket on Firefly to Singapore on 14 Nov (arriving Singapore 6.30pm)
2. I have a paid, non-refundable booking on Air NZ on 16 Nov 2011 2.15pm
3. I have booked and paid deposit for a 12-day NZ tour with Firstlight Travel starting from 16 Nov.

I am very disappointed because all I needed from your side was
1. A written letter of notification that the flight is cancelled within 1 working day
2. Refund of the full air fare within 5 working days
But I was told by the call centre agents that they are limited by the system. And the only ppl who could bypass the system were the customer svc agents who mans this feedback form.

I seek your assistance in fulfilling our requests as this trip was supposed to be our honeymoon and due to this misfortune there is added costs and alternative arrangements that need to be done.

Thank you.